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Role:
As a Senior Product Business Analyst, you will play a key role in gathering, analyzing, and documenting business requirements, ensuring that business needs are effectively translated into technical solutions. Collaborating with cross-functional teams, you will support process improvements and contribute to project success by applying Agile methodologies. Your ability to communicate and work closely with stakeholders will be essential in driving initiatives that add value to the business and improve operational efficiency.
Roles and Responsibilities:
<ul>
<li>Independently gather, analyze, and document business requirements for medium-complexity projects.</li>
<li>Collaborate with cross-functional teams to ensure clear communication and alignment between business and technical stakeholders.</li>
<li>Apply Agile methodologies and the Scrum framework to contribute effectively to project execution and delivery.</li>
<li>Support testing and validation efforts to ensure that solutions meet business requirements and deliver value.</li>
<li>Prepare detailed reports, presentations, and documentation to support business analysis activities and project tracking.</li>
<li>Conduct process mapping and identify opportunities for process improvement and operational efficiency.</li>
</ul>
Competencies:
<ul>
<li>Demonstrate curiosity and a proactive approach to learning, with the ability to drive self-improvement.</li>
<li>Actively engage in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, ensuring clear communication and understanding of requirements.</li>
<li>Foster strong working relationships with team members and stakeholders across departments.</li>
<li>Communicate effectively with stakeholders through clear written and verbal presentations, ensuring alignment of business goals and technical requirements.</li>
<li>Assist in facilitating workshops and support stakeholder management activities to gather insights and requirements.</li>
<li>Develop practical experience in Agile-Scrum and Kanban methodologies, leveraging tools like Jira and Confluence to streamline project workflows.</li>
<li>Collaborate with cross-functional teams, both business and technical, to ensure successful project delivery.</li>
</ul>
About You:
<ul>
<li>Strong analytical skills with the ability to think critically.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Bachelor’s degree in a related field or equivalent experience.</li>
</ul>
Optional but advantageous certifications:
<ul>
<li>ECBA (Entry Certificate in Business Analysis)</li>
<li>Certified Scrum Product Owner (CSPO) or Certified ScrumMaster (CSM)</li>
</ul>
</div>

Senior Product Business Analyst

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Your Impact:
We&#8217;re looking for an enthusiastic and organized individual to join us in a crucial role to support our operations team. You&#8217;ll be the go-to person for ensuring our retail and customer orders are processed smoothly and efficiently, playing a key part in delivering exceptional experience as well as becoming an expert using our WMS &amp; ERP systems.
Order Management &amp; Fulfilment (Your Core Focus):
<ul>
<li>Ensuring all order documentation is accurate and up to date.</li>
<li>Triaging any technical issues from our Shopify and Warehouse Management Software (WMS) promptly and escalating them if necessary to the relevant team members</li>
<li>Ownership of processing daily B2B orders from our ERP system, including to Amazon FBA using the Seller Central portal</li>
<li>Regularly liaising with our 3PLs in the UK &amp; Netherlands regarding any and all concerns relating to B2B &amp; D2C orders, for seamless operations and compliance</li>
<li>Performance monitoring our main warehouse in the UK, tracking key metrics and identifying areas for improvement</li>
<li>Processing various stock movements &amp; transactions on our ERP system</li>
<li>Work with other departments in the team on the development of our general SOP systems</li>
<li>Daily monitoring of our Shopify platforms order fulfilment, to pre-empt any service issues</li>
</ul>
Operational/Supply Chain Support:
<ul>
<li>Helping to monitor inventory levels, analyzing data</li>
<li>Taking ownership of our batch control &amp; testing system</li>
<li>Become an additional point of contact for suppliers and any supply chain or product queries</li>
<li>Work alongside the Supply Chain Director on NPD, General Operations and special projects</li>
</ul>
General Team (Sales &amp; Marketing) Support:
<ul>
<li>Assisting with the preparation and dispatch of product samples.</li>
<li>Supporting the submission of New Line Forms (NLFs) and other administrative sales tasks, where necessary.</li>
<li>Supporting marketing campaigns with administrative tasks, where needed.</li>
<li>Assisting with market research and competitor analysis (don&#8217;t worry, we&#8217;ll guide you!).</li>
<li>Providing ad-hoc administrative support to the wider team, as required.</li>
</ul>
About You
<ul>
<li>Previous Operations or Supply Chain experience is a big plus</li>
<li>Competency using Excel is highly desirable</li>
<li>General computer literacy is essential; being comfortable learning new software systems is a must!</li>
<li>You&#8217;re a fantastic communicator, both written and verbal, with a friendly and professional manner</li>
<li>You&#8217;re a bright, proactive, and highly organized individual</li>
<li>You have excellent attention to detail – nothing gets past you!</li>
<li>You&#8217;re passionate about providing excellent customer service and going the extra mile</li>
<li>You&#8217;re eager to learn, get hands on, gain new skillsets and take on responsibility</li>
<li>You&#8217;re a team player with a positive, can-do attitude</li>
<li>An interest in the health and wellness industry or product-based brands is a bonus!</li>
</ul>
</div>
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Senior Operational Executive

<h2>About the job</h2>
&nbsp;
Role:
As an Associate Lead Business Analyst, you will take a leadership role in coordinating business analysis activities across projects. Working closely with senior leaders, you will drive the gathering and documentation of complex business requirements while ensuring alignment with technical teams. You will play a key role in facilitating process improvements, supporting workshops, and ensuring that Agile and Waterfall methodologies are applied effectively. Your leadership will be instrumental in ensuring successful project delivery and business value creation.
Roles and Responsibilities:
<ul>
<li>Lead the analysis and documentation of business requirements for strategic, large-scale, projects with a focus on high-impact areas.</li>
<li>Collaborate with senior leadership and cross-functional teams to define project goals and ensure alignment with business strategies.</li>
<li>Provide leadership and mentorship to junior BAs, helping them develop their skills and deliver high-quality work.</li>
<li>Work closely with stakeholders to ensure that solutions align with business needs.</li>
<li>Drive process optimization initiatives, utilizing data-driven insights to enhance efficiency and effectiveness across the organization.</li>
<li>Prepare executive-level reports and presentations, ensuring that business analysis activities are clearly communicated to stakeholders.</li>
<li>Support resource allocation and capacity planning for the BA team.</li>
<li>Act as a point of escalation for complex issues.</li>
</ul>
Competencies:
<ul>
<li>Demonstrate leadership in driving curiosity and learning, encouraging the team to adopt Agile and Waterfall practices and strive for continuous improvement.</li>
<li>Cultivate strong relationships with key stakeholders and across departments, ensuring the team’s efforts are aligned with business priorities.</li>
<li>Lead the communication of complex requirements and project updates to stakeholders, ensuring transparency and understanding at all levels.</li>
<li>Facilitate workshops and lead stakeholder management activities, ensuring clear documentation of outcomes and action points.</li>
<li>Provide guidance on Agile-Scrum, Kanban and Waterfall practices, using Jira and Confluence to track progress and improve processes.</li>
<li>Collaborate with cross-functional teams to ensure successful project outcomes that meet both business and technical objectives.</li>
</ul>
About You:
<ul>
<li>5–7 years of experience, including mentoring or leading junior BAs.</li>
<li>Experience in handling multiple projects and priorities simultaneously.</li>
<li>Bachelor’s or master’s degree in a relevant field.</li>
</ul>
Optional but advantageous certifications:
<ul>
<li>CBAP (Certified Business Analysis Professional)</li>
<li>PMI-PBA (Professional in Business Analysis)</li>
</ul>
Location &#8211; Mireka Tower &#8211; Havelock City

Associate Lead Business Analyst

Description: To act as first contact within our digital operations. The member will be responsible for dealing with the day-to-day enquiries from customers via live web chat, email, social media, and WhatsApp across all our travel brands.
Key Responsibilities
<ul>
<li>Answer product and cover queries from customers via live webchat, email, and social media</li>
<li>Deliver an outstanding customer service on every email and chat to exceed customer expectations and provide the best customer experience possible.</li>
<li>Ability to multitask and manage up to 3 webchats simultaneously without compromising quality.</li>
<li>Support and guide customers to remain in an online journey.</li>
<li>Deflect telephone calls from the call center</li>
<li>Identify opportunities to enhance the customer experience or internal processes and feed back to relevant team and stakeholder.</li>
<li>Provide a positive first-time resolution and customer satisfaction</li>
</ul>
About you
Essentials:
<ul>
<li>Digitally savvy with experience supporting customers via email, or webchat.</li>
<li>Organization skills – ability to multitask.</li>
<li>Great teammate who is self-motivated and can work independently in a fast-paced constantly evolving digital environment.</li>
<li>Champion the customer by providing valuable feedback to support continuous improvement.</li>
<li>Excellent written communication skills.</li>
<li>Confident with technology and using multiple system.</li>
<li>Experience of working in a regulated environment.</li>
<li>Experience in webchat or email with a customer service focus.</li>
</ul>
Desirables:
<ul>
<li>Experience using the Zendesk Platform.</li>
<li>Experience working for a FCA regulated organization.</li>
</ul>

Digital Customer Services Executive

Job Overview:
The Assistant Manager – Finance, will play a vital role in supporting the financial operations of the organization. Working closely with the Finance Manager and senior leadership, the selected candidate will assist in the preparation of financial reports, ensure compliance with relevant accounting standards, and help maintain the integrity and accuracy of financial data.
&nbsp;
Responsibilities:
· Oversee daily operations, ensuring efficiency, quality, service, and cost-effective management of resources.
· Manage payment and banking portals to ensure seamless transaction processing.
· Prepare accurate and timely monthly, quarterly, and annual financial reports.
· Ensure compliance with accounting standards and regulatory requirements.
· Build and maintain strong relationships with stakeholders, including clients, vendors, partners, and regulatory bodies.
· Ensure full compliance with legal, regulatory, and corporate governance standards across all functions.
· Coordinate internal and external audits and support audit documentation and processes.
· Prepare management accounts, manage financial planning, budgeting, analyze performance, and ensure compliance.
· Ensure the company adheres to all local, state, and international tax laws, filing tax returns in a timely and accurate manner.
&nbsp;
Requirements:
· Bachelor’s degree in accounting, Finance, Business Administration, or a related field
· Professional qualification in CMA, CIMA, CA, or ACCA
· 7+ years of relevant work experience preferably in dynamic or multinational environments.
· In-depth knowledge of financial reporting, budgeting, forecasting, and overall financial operations.
· Good problem-solving skills and the ability to work independently.
· Strong understanding of tax regulations, compliance standards, and internal control frameworks.
· Experienced in working with ERP systems.
· Excellent leadership, communication, and interpersonal skills to manage cross-functional teams and collaborate with senior stakeholders.
· Ability to work in a fast-paced environment while maintaining accuracy and meeting deadlines.

Assistant Manager – Finance

The Senior Executive – Accounts Payable, will be responsible for managing and executing the day-to-day accounts payable operations of the organization. This role plays a crucial part in ensuring the accuracy, timeliness, and integrity of all vendor payments and financial obligations.
Responsibilities
· Strong expertise in the end-to-end Procure-to-Pay (P2P) process, including vendor onboarding, invoice processing, and payment execution.
· Proficient in handling domestic and international vendor payments, with hands-on experience in generating and transmitting payment files.
· Conduct thorough due diligence and manage accurate supplier information updates, ensuring compliance and data integrity.
· Act as a proactive liaison with stakeholders and vendors to resolve issues, address remittance concerns, and stabilize processes.
· Collaborate with business units to secure approvals and provide insights into expense management and budgeting.
· Assist in month-end and year-end financial close activities, including accruals, reconciliations, and reporting deliverables.
· Drive process improvement and automation initiatives by working with cross-functional teams to streamline workflows.
Qualifications
· Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
· Professional qualification in CMA, CIMA, CA, or ACCA (or actively pursuing one of these designations).
· 5+ years of relevant work experience.
· Experience in a high-volume AP environment or with multinational organizations.
· Understanding of compliance and regulatory standards in accounts payable.
· Proficient in Microsoft Office applications, with strong expertise in MS Excel and working knowledge of MS Outlook.
· Experienced in working with ERP systems and applications.
· Good verbal and written communication skills.
· Good problem-solving skills and the ability to work independently.

Senior Executive – Accounts Payable

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Job Overview: 
Supporting the Digital Communications Manager &amp; Customer Engagement Manager with the creation, maintenance and reporting of Emails, SMS, WhatsApp &amp; Direct Mail (DM) across the organization.
Key Responsibilities: 
<ul>
<li>Build and edit emails using Dreamweaver &amp; HTML</li>
<li>Create campaigns and journeys in Salesforce Marketing Cloud for both one-off weekly sends and automated lifecycle campaigns</li>
<li>Working with key business stakeholders to ensure all projects meet strict guidelines and stay compliant.</li>
<li>Reporting: Provide campaign level reports back to the business for all CRM channels including monthly costs and mailing volumes for DM</li>
<li>Working with the Brand team to ensure all email materials are in line with other channels and brand guidelines.</li>
<li>Comparing numeric and written data on proofs/direct mail samples against original data files</li>
<li>Set up direct mail variables for customer selections using FastStats</li>
<li>Accurately input purchase order requests on Sage X3 provide assistance filing invoices</li>
</ul>
About you
<ul>
<li>Minimum 2 years’ previous experience in marketing environment.</li>
<li>Passionate about customer experience &amp; digital transformation in a data lead environment.</li>
<li>A working knowledge of, HTML, CSS and ampscript.</li>
<li>Great communication skills, as you’ll be working with a host of stakeholders to manage deliverables.</li>
<li>Able to work well under pressure, with a high degree of flexibility and fluidity.</li>
<li>A good understanding of CRM platforms and their functionality.</li>
<li>Good time management skills.</li>
<li>An ability to adapt to an ever changing environment.</li>
</ul>
</div>

Email Marketing Specialist / CRM Specialist

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Job Overview
The CX Infrastructure Engineer will provide technical management and support of the CXOne system, including designing and building system components and supporting end users. Duties will include designing and configuring omni-channel flows, roles and skills and troubleshooting and diagnosing escalated customer issues.
Responsibilities
<ul>
<li>Provide operational management and support of the CXOne system</li>
<li>Design and implementation of complex Omni Media contact handling strategies and scripting</li>
<li>Ensure service continuity and resolution of issues</li>
<li>Management of support processes and partners, globally</li>
<li>Act as a Subject Matter Expert and point of escalation for Telephony related issues</li>
<li>Engagement with business to capture requirements and translation into functional and technical specifications</li>
<li>Executing the telephony pipeline &#8211; Management and delivery of stakeholder requests within agreed project and operational timelines</li>
<li>Drive continuous improvement of systems and configurations globally</li>
<li>Act as a champion and advocate for the capabilities of our Contact Centre Systems across TripAdvisor businesses</li>
<li>Maintain documentation of as-built environment</li>
</ul>
Requirements
<ul>
<li>2-4 years work experience in a customer service field, preferably in a technical capacity</li>
<li>Excellent technical, troubleshooting and analytical skills</li>
<li>Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills</li>
<li>Excellent communication skills – written and verbal and ability to handle all interactions with internal and external clients with professionalism</li>
<li>Ability to adapt quickly to change, think on your feet, communicate positively and work proactively</li>
<li>Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP)</li>
</ul>
</div>

CX Infrastructure Engineer

Job Description:
Responsibilities:
<ul>
<li>Assist in collecting, processing, and analysing data from various sources.</li>
<li>Maintain and manage data in SQL Server databases.</li>
<li>Generate reports and dashboards to support business decision-making.</li>
<li>Collaborate with team members to understand data requirements and deliver solutions.</li>
<li>Ensure data accuracy and integrity.</li>
<li>Perform ad-hoc data analysis as required.</li>
<li>Work with partners and provide technical solutions to meet their requirements.</li>
</ul>
Requirements:
<ul>
<li>Experience with SQL Server.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>High attention to detail and a commitment to data accuracy.</li>
<li>Good communication skills and the ability to work collaboratively in a team environment.</li>
<li>Eagerness to learn and grow in the field of Insurances and data analytics.</li>
</ul>
Desirable:
<ul>
<li>Experience of ETL processes</li>
<li>Experience with SQL Server Integration Services (SSIS).</li>
<li>Understanding of data warehousing concepts.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science or a related field.</li>
<li>Internship or project experience with SQL Server.</li>
<li>Familiarity with data visualization tools (e.g., Tableau, Power BI).</li>
</ul>

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